Dundee Animal Hospital's Covid-19 Action Plan

Dundee Animal Hospital
COVID 19 Plan
UPDATED PLAN Effective 10/14/2020

Due to the latest CDC and AVMA (American Veterinary Medical Association) recommendations, Dundee Animal Hospital has updated our COVID-19 action plan.  These changes have been made to prevent the spread of coronavirus and protect the wellness of both our clients and staff through increased “social distancing” measures so we can continue to care for our pet patients.  Our updated protocols and guidelines are as follows:

  • We are currently only accepting curbside, pet-only hospital appointmentsWe understand the stress of not being with your pet during their appointment but please know that we are taking the very best care of them and treat each of your pets as if they were our own.  For curbside appointments: Please call when you arrive and we’ll come to your car and take your pet inside.  Remain in your car and stay in our parking lot during the appointment and the doctor will speak with you over the phone about your pet.  We will check you out over the phone before you leave. Then, we’ll return to your car with your pet and any needed medications.

  • If it is determined that you must come in, we are asking that no more than 1 adult over the age of 18 enter the hospital and will be required to wear a mask. Please, no children or additional family or friends.

  • Prescription and food pick-ups will continue to be done curbside only. Food and medicine will either be delivered to your car or left on the bench outside our entrances and payment will be taken over the phone.

  • We now have numbered parking spaces at all three of our hospital locations to make the curbside pickup process more efficient.

  • Our staff who come in close contact with clients and other employees will be required to wear a mask, and when necessary, gloves.

  • Our Mobile Vet service is available on a limited, case by case basis in order to protect our clients and the medical staff.

  • We continue to practice our more rigorous cleaning and disinfecting schedule for every area of the hospital in addition to our already comprehensive hospital cleaning procedures.

  • If you are experiencing symptoms such as dry cough, shortness of breath, weakness, or fever, please have a friend or neighbor bring your ill pet to the hospital. If you are sick and come with your pet, we will be unable to see them & will need to turn you away. This is for everyone’s safety and is nothing personal.

Our top priority is the health and well-being of our patients, clients, employees, and the community. We are committed to safely providing the best veterinary care and service to our clients, and our hospitals will remain open to help serve your pets.  Please feel free to call us with any questions or concerns.  Thank you for your cooperation and for entrusting us with the care of your pets.  Be well, everyone!