Dundee Animal Hospital's Covid-19 Action Plan
***Veterinary hospitals are essential businesses in Illinois, so we will remain open during our state's "shelter in place" order***
Dundee Animal Hospital
COVID 19 Plan
UPDATED PLAN Effective 5/15/2020
Due to the Illinois “Shelter in Place” order and the latest CDC and World Health Organization recommendations, Dundee Animal Hospital has updated our COVID-19 action plan. These changes have been made to prevent the spread of coronavirus and protect the wellness of both our clients and staff through increased “social distancing” measures so we can continue to care for those pets with the most urgent and critical needs. Our updated protocols and guidelines are as follows:
We now have numbered parking spaces at our Dundee and Elgin locations to make the curbside pickup process more efficient!
We have created a more rigorous cleaning and disinfecting schedule for every area of the hospital in addition to our already comprehensive hospital cleaning procedures.
Our owners and leadership team have created and implemented an adjusted staffing schedule that will limit contact and reduce the chances of spread between our three hospital locations and employees. In addition, our staff who come in close contact with clients and other employees will be required to wear a mask, and when necessary, gloves.
Effective Monday, March 23, we are ONLY accepting curbside, pet-only hospital appointments. Please call when you arrive and we’ll come to your car and take your pet inside. You’ll need to remain in your car and stay in our parking lot during the appointment and the doctor will speak with you over the phone about your pet. We will also check you out over the phone before you leave. Then, we’ll return to your car with your pet and any needed medications. We understand the stress of not being with your pet during their appointment but please know that we are taking the very best care of them and treat each of your pets as if they were our own.
If it is determined that you must come in, we are asking that no more than 1 adult over the age of 18 enter the hospital and will be required to wear gloves and a mask. Please, no children or additional family or friends.
To conserve our staffing, supplies, and resources for the most critical and sickest of patients, the majority of our appointments will be for seeing pets for emergencies and illnesses. In addition, rabies vaccines, any required puppy/kitten boosters, and 2nd vaccine boosters for adult pets will still be seen at this time, and there will be limited appointment spots for annual wellness exams. If you’re unsure as to whether your pet qualifies for urgent/emergency care, please call us at Dundee, Elgin, or Algonquin to discuss.
To be able to provide the best level of care for these seriously ill or injured patients, non-critical care such as nail trims, anal gland procedures or elective surgeries (spay/neuter, routine dentals, mass removals) will be seen on a limited basis when the schedule allows and should be scheduled with your "home" practice location (Algonquin, Elgin or Dundee).
Our Home Vet service will be suspended through at least May 30.
Also, effective Monday, March 23rd, prescription, and food pick-ups will be done curbside only. Food and medicine will either be delivered to your car or left on the bench outside our entrances and payment will be taken over the phone.
If you are experiencing symptoms such as dry cough, shortness of breath, weakness, or fever, please have a friend or neighbor bring your ill pet to the hospital. If you are sick and come with your pet, we will be unable to see them & will need to turn you away. This is for everyone’s safety and is nothing personal.
Our top priority is the health and well-being of our patients, clients, employees, and the community. We are committed to safely providing the best veterinary care and service to our clients, and our hospitals will remain open to help serve your pets. Please feel free to call us with any questions or concerns. Thank you for your cooperation and for entrusting us with the care of your pets. Be well, everyone!